Audio out while using internet@tv

I was just told by Samsung support that audio out jacks (on my new 55" series 7 tv) for my sound system does not work while using internet@tv. We like to watch movies on vudu and other sites and to not be able to listen to quality sound as the speakers on the tv suck is hard to understand.Do I have any recourse? Anyone know of a way around this.

Really disappointed.

Reply 1 : Audio out while using internet@tv

I see in the quick guide that the analog output cable is not supplied. I wonder how you have this hooked up.
Bob
http://www.samsung.com/us/support/downloads/UN55D7000LFXZA

Reply 2 : Audio out while using internet@tv

The Audio out connector is supplied,the rca extension cable is not. That is not the problem. The problem is that when using internet @ tv the sound does not go to the Audio Out jack, hence I can not run it through my Home Theater System. We really enjoy the quality of the HD Movies from sites like VUDU and not being able to run the sound through my sound system is unexceptable. This TV is suppose to be top of the line. So we get to watch HD movies with the bad quality sound that the tv speakers supply. How can this be? Looking for alternatives or an answer why this is not stated in the manuel?

Reply 3 : Audio out while using internet@tv

"If there is no video signal, both the TV's speakers and the external
speakers will be mute."

Since the internet is not a video signal I wonder if some programmer took that literally.
Bob

Reply 4 : Audio out while using internet@tv

Will the digital audio out on the TV send the sound from internet@tv to my sound system?

Reply 5 : Audio out while using internet@tv

Worth trying.

Reply 6 : Audio out while using internet@tv

cheftom2,

(on my new 55" series 7 tv)

What is the actual model number?

And have you changed the audio option to "External Speakers" in the Audio menu?

--HDTech

Reply 7 : Audio out while using internet@tv

If you use ARC on HDMI slot 2 and select TV on your home cinema I have sound from the internet and it is in 5.1 and sometimes 2.1 but your AV receiver must support ARC for it to work.